Service Level Agreement
We pride ourselves as a top-tier managed service, and will always work to ensure continuity of service for you. With a guaranteed SLA of 99.5% we'll take additional measures to ensure that your account is maintained as a matter of priority, especially following unplanned downtime.
Get detailed insight into all actions and events across your account, and get them in an auditable and exportable format. If you have strict requriements around regulation, compliance, and/or security, audit trails will ensure you have ultimate insight into how your account changes over time.
For legal or compliance reasons you can enforce users to agree to your custom End-User License Agreement (EULA) before they can download your packages. This is especially useful if you're a vendor or would like to disclaim warranties prior to usage.